Business Operations Management



Operations management involves overseeing, designing, and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as little resources as needed, and effective in terms of meeting customer requirements.


Operations management is always concerned with managing the process that converts inputs (in the forms of materials, labor and energy) into outputs (in the forms of goods and/or services). In managing an operation, the highest-level officers shape the strategy and revise it over time, while the line officers make tactical decisions in support of carrying out the strategy.


Operation management aims to increase the content of value-added activities in any given process.


Fundamentally, these value-adding creative activities should be aligned with market opportunity (through marketing) for optimal enterprise performance. An efficient and effective operation management directs the physical and/or technical functions of a firm or organization, particularly those relating to development, production and manufacturing.


People skills, creativity, rational analysis, and knowledge of technology are all required for a consistently successful business operations management.